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Returns & Exchanges

Christmas Returns Policy (Starts 5th November)

In the unlikely event that you are not entirely happy with the purchase you have made for a Christmas gift, we will be happy to exchange or refund up until Sunday 6th January 2019, on presentation of the unused goods in the original packaging (with no alterations made, all certificates such as Diamond certificates must be returned) and the guarantee accompanied by the till receipt or proof of purchase. operates a strict 14 day Refund policy and a 30 day exchange policy.

These policies cover items bought from our online store and all goods must be returned unworn, in original packaging, in original condition and accompanied by proof of purchase.

Earrings can only be exchanged or refunded in the tamper-proof packaging.

We offer this returns policy in addition to your statutory rights.

Return an Item by Post:

Should you wish to exchange or return an item, please return the item to the address below by post* within 14 days of receiving your order. All goods must be returned unworn, in original packaging, in original condition and accompanied by proof of purchase.

Items presented in in-store are only eligible for an Exchange - stores cannot process a refund.

Returns Address:

Web Department
Fields Jewellers Ltd.
155 Townsend Street
Dublin 2
D02 V274

*Fields are not responsible for any items lost in transit while being returned to us. To ensure your items are covered for any loss or damage and that their journey back is recorded, we advise that all items are returned by registered post.

Return a Web Order to a Fields Store:

Alternatively, you may return the item(s) to any of our 14 Fields stores, accompanied by the original receipt which would have been emailed to you when the order was placed, for a 30 Day exchange.

You will be able to receive a direct exchange or credit note but will not be able to receive a refund by this method of return. Stores cannot provide refunds on Web Orders.

Please make sure you bring with you the receipt of purchase that was emailed to you at time of purchase.

Please note: Orders paid for using PayPal cannot be returned in-store, they must be sent by post for a full refund to be processed.

**For hygiene reasons, we regret that we cannot accept the exchange of earrings once the packaging has been opened. This does not affect your statutory rights.