Market Leader Since 1979
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These policies cover items bought from our online store and all goods must be returned unworn, in original packaging, in original condition and accompanied by proof of purchase.
Should you wish to exchange or return an item, please return the item to the address below by post* within 14 days of receiving your order. All goods must be returned unworn, in original packaging, in original condition and accompanied by proof of purchase.
Items presented in in-store are only eligible for an Exchange - stores cannot process a refund.Returns Address:
Fields Jewellers Ltd.
155 Townsend Street
Alternatively, you may return the item(s) to any of our 14 Fields stores, accompanied by the original receipt which would have been emailed to you when the order was placed, for a 30 Day exchange.
You will be able to receive a direct exchange or credit note but will not be able to receive a refund by this method of return. Stores cannot provide refunds on Web Orders.
Please make sure you bring with you the receipt of purchase that was emailed to you at time of purchase.
**For hygiene reasons, we regret that we cannot accept the exchange of earrings once the packaging has been opened. This does not affect your statutory rights.