Contact Fields

At Fields we are passionate about providing outstanding customer service and are happy to help with any queries you have.

Shop at Fields the Jeweller

While our stores are temporarily closed, our team of instore experts are available to help you shop whichever way works best: virtually, over the phone, or via appointment.

  • Shop online with fast and convenient delivery to your door
  • Book a virtual appointment to talk to one of our jewellery and watch experts
  • Live chat online for any product queries or for online shopping assistance


Due to governmental measures and restrictions, kindly note that all Fields stores are closed until further notice.

Find a store and their respective phone numbers

Online order enquiries

Call us on +353 1 539 2000, Monday to Friday 9:00am-5pm. You may also email

Web Chat

You can chat to our diamond, jewellery and watch experts live online at Vicky, Jane, Katrina, Megan and Ciara are happy to help you with any of your questions and queries and they can also assist you in picking the perfect product for friends, for family, for you or for love from Fields the Jeweller. They are available online every Monday to Friday 9:00am - 5:00pm with a wait time of no more than five minutes. They will be offline between 1:00pm - 2:00pm Monday to Friday, however you can still leave them a message on the web chat form and they will endeavour to respond to you within one hour.

Call us

Call our Head Office on +353 1 539 2000, Monday to Friday 9:00am-5:00pm.

Email us

Complete our online form below to send an email to our Customer Service team. If you are contacting us about your order, please include your order number in the comment's section below. This would help us to process your query as quickly as possible.

Virtual Appointments

Talk to one of our highly trained jewellery and watch experts before you buy! Simply let us know the time that suits you and we'll be in touch to arrange a telephone or video appointment.

Book a virtual appointment here.

Contact Information