At Fields we are passionate about providing outstanding customer service and are happy to help with any queries you have.
Visit or call your local store
Drop into any one of our 14 stores or call the stores directly to speak to one of our highly trained jewellery and watch experts.
Online order enquiries
Call us on +353 1 539 2084, Monday to Friday 9:00am-5pm. You may also email email@example.com.
You can chat to our diamond, jewellery and watch experts live online at www.fields.ie. Vicky, Darren and Katrina are happy to help you with any of your questions and queries and they can also assist you in picking the perfect product for friends, for family, for you or for love from Fields the Jeweller. They are available online every Monday to Friday 9:00am - 5:00pm with a wait time of no more than five minutes. They will be offline between 1:00pm - 2:00pm Monday to Friday, however you can still leave them a message on the web chat form and they will endeavour to respond to you within one hour.
Call our Head Office on +353 1 539 2000, Monday to Friday 9:00am-5:00pm.
Complete our online form below to send an email to our Customer Service team. If you are contacting us about your order, please include your order number in the comment's section below. This would help us to process your query as quickly as possible.
Fields Store’s Re-opening – Update 15th June
We are pleased to announce that all 14 of our Fields stores are officially re-opened as of 15th June. Click here for more details.
In-Store and Virtual Appointments
You can visit any of our stores that have re-opened without making an appointment.
If you prefer to arrange an in-store appointment before coming to our stores, you can do so by following the steps below.
If you don't feel comfortable just yet to visit our stores in person (though rest assured we are taking the necessary safety precautions), you can also arrange a virtual appointment. This will be either a Skype or a Zoom call which you can take on your phone, tablet or computer in the safety and comfort from your own home.
To book an in-store or virtual appointment with us, follow these steps:
1. Select a store of your choice from our Store Locator Page here
2. Send an email to the email address from your selected store
3. Include a suitable date or time for you and also if you are interested in a particular item or product range
4. A member of our team will then reach out to you to confirm a time and date for the appointment
5. A calendar invite and a link for the appointment will be sent to you and just need to join the call on the day and time of your appointment (applicable for virtual appointments only)