Contact Fields

At Fields we are passionate about providing outstanding customer service and are happy to help with any queries you have.


Due to governmental measures and restrictions, kindly note that all Fields stores are closed until further notice. We are, however, still offering the Click & Collect service! Our stores are open from 11-5, Monday to Friday for Click & Collect.

Find a store and their respective phone numbers

Online order enquiries

Call us on +353 1 539 2043 or +353 539 2006, Monday to Friday 9:00am-5pm. You may also email

Web Chat

You can chat to our diamond, jewellery and watch experts live online at Vicky, Jane, Katrina, Megan and Ciara are happy to help you with any of your questions and queries and they can also assist you in picking the perfect product for friends, for family, for you or for love from Fields the Jeweller. They are available online every Monday to Friday 9:00am - 5:00pm with a wait time of no more than five minutes. They will be offline between 1:00pm - 2:00pm Monday to Friday, however you can still leave them a message on the web chat form and they will endeavour to respond to you within one hour.

Call us

Call our Head Office on +353 1 539 2000, Monday to Friday 9:00am-5:00pm.

Email us

Complete our online form below to send an email to our Customer Service team. If you are contacting us about your order, please include your order number in the comment's section below. This would help us to process your query as quickly as possible.

Virtual Appointments

Virtual appointments are either a Skype or a Zoom call which you can take on your phone, tablet or computer in the safety and comfort from your own home.

To book an virtual appointment with us, follow these steps:

1. Select a store of your choice from our Store Locator Page here
2. Send an email to the email address from your selected store
3. Include a suitable date or time for you and also if you are interested in a particular item or product range
4. A member of our team will then reach out to you to confirm a time and date for the appointment
5. A calendar invite and a link for the appointment will be sent to you and just need to join the call on the day and time of your appointment.

Contact Information