Contact Us

At Fields we are passionate about providing outstanding customer service and are happy to help with any queries you have.

Shop at Fields the Jeweller

Help with Credit Card Payments

If you are experiencing difficulties during checkout paying with your credit card, please try the options below:

  • Check that you are enabled for 3D Secure with your bank
  • Check that your billing name and address is correct and does not contain any special characters
  • Avoid using the ‘Tab’ button to change between fields – click on each field to enter your details
  • Use an alternative payment method such as Paypal

  • If you are still experiencing difficulties, please contact our Customer Happiness Team through the Contact Us options on this page.


    Find a store and their respective phone numbers

    Online order enquiries

    Call us on +353 1 539 2000, Monday to Friday 9:00am-5pm. You may also email

    Web Chat

    You can chat to our diamond, jewellery and watch experts live online at Vicky, Jane. Megan and Ciara are happy to help you with any of your questions and queries and they can also assist you in picking the perfect product for friends, for family, for you or for love from Fields the Jeweller. They are available online every Monday to Friday 9:00am - 5:00pm with a wait time of no more than five minutes. They will be offline between 1:00pm - 2:00pm Monday to Friday, however you can still leave them a message on the web chat form and they will endeavour to respond to you within one hour.

    Call us

    Call our Head Office on +353 1 539 2000, Monday to Friday 9:00am-5:00pm.

    Email us

    Complete our online form below to send an email to our Customer Service team. If you are contacting us about your order, please include your order number in the comment's section below. This would help us to process your query as quickly as possible.

Contact Information