Delivery

Online Delivery Information

COVID-19 Update from Fields the Jeweller.

All Fields Stores Are Now Open

We are pleased to announce that all 14 of our Fields stores have now re-opened as of Monday 15th June. We are delighted to welcome back all our customers to shop with us safely and have been busy carefully planning to ensure we provide a safe and enjoyable experience for you in-store.

Your safety is our priority, and we have taken the necessary steps from government advice and are introducing the following measures in our stores to serve you safely:

  • For your safety and the safety of our team, we will be limiting the number of customers within our store to allow space for social distancing. This means there may be queues to get into the store.
  • Each store will have a host at the door, who will manage and limit the number of customers in the store.
  • There will be hand sanitising station situated at the entrance of our stores, and we invite you to use this before entering the store.
  • To ensure social distancing, please observe the floor markings within the store environment.
  • We would encourage you to use a face-covering whilst being served by one of our colleagues.
  • We would kindly encourage you to utilise cashless payments where possible.
  • Our staff will be wearing personal protective equipment and adhering to a strict cleaning and hygiene practice throughout the day.
  • We will be using Perspex screens for when social distancing may not be possible, such as if you would like to see a piece of jewellery or watch close up.
  • Thorough cleaning of each jewellery item and watch will take place after each consultation.
  • We will offer e-receipts as standard and paper receipts on request.
  • Chip & pin machines will be sanitised after every use.
  • We offer a Click and Collect service where you can collect in-store at a time that is convenient. Please utilise this where possible and ask a colleague for more information. Alternatively, we will offer free delivery on all online orders over €75.
  • Our opening times may vary from normal, so please check our website store locator for more information.

If you would prefer to receive our usual excellent customer service from the comfort of your home, we will be offering the option to book a virtual appointment in all of our stores where we can help you with any queries you may have. More information will be announced on this service from 15th June.

We’d like to say a huge thank you to all our customers for your loyalty and understanding during these exceptional times.

See you soon and stay safe, from the Fields Team

Deliveries 

Our staff in the warehouse are wearing gloves to help prevent the spread of COVID-19. All storage and packing areas are cleaned and disinfected three times per day and strict hygiene standards following the WHO recommendations has been put in place to guarantee our staff's and your safety. Products are disinfected before we dispatched them, and returned items are also disinfected.

Delivery is proceeding as normal, delivery drivers will not ask for a signature but you must provide your name and I.D. Please be aware that we are experiencing delays so your order may take up to 10 days to arrive.

Fields delivery charges:

Ireland and Northern Ireland: €5 for orders under €75

Ireland and Northern Ireland: Free for orders of €75 +

UK: €10

Rest of Europe: €15

Rest of World: €25

Please note certain products are restricted from shipment outside of Europe, we apologies for any inconvenience caused.

Once you place your order you will receive an ‘order acknowledgement email’ detailing the products you have ordered. Please note, this is not an order confirmation or order acceptance from us. Once your product has been shipped from our warehouse we will send you a ‘despatch confirmation email’. All orders will include one gift bag should you require more than one please email us at sales@fields.ie

At Fields.ie we wish for your special purchases to arrive in perfect condition. Therefore, delivery will be made by our insured courier service and will reach you within 3-5 working days* after despatch.

Because we use a third party courier – Nightline – for delivering of all online orders, we are not responsible for tracking or amending your delivery once it leaves our warehouse. This includes if you want arrange an alternative delivery time. You can track your order directly by calling Nightline on 1890 321 890 and quoting your tracking reference number.

We may have to amend or cancel your order as a result of any of the following:

  • - The product you ordered is out of stock, temporary or otherwise.
  • - We were unable to obtain authorization for your payment.
  • - There is a pricing or product description error.
  • - Technical faults with our website resulted in the mismanagement of your order information - we encourage you to report any errors you encountered in the online ordering process.
  • - You did not meet our order eligibility criteria set out in the main terms and conditions
  • - All orders are subject to acceptance and availability. If the item you have ordered is not available from stock, we will contact you by email or telephone (if you have provided these details) and you will be offered the option of waiting until the item is available or canceling your order.
  • - All prices are inclusive of VAT at the current rates and are correct at the time of entering information. However, we reserve the right to change prices without prior notice.
  • - We reserve the right to withdraw any products from sale at any time and/or remove or edit any materials or content in relation to products. We may refuse to process a transaction or refuse service to anyone at any time at our sole discretion.
  • - We will not be liable to you or any third party by reason of our withdrawing any product from this website, whether or not that product has been sold; removing or editing any materials or content on the website; refusing to process a transaction or suspending any transaction after processing has begun.

*Please note you will need to sign for your delivery.

*We are also happy to include deliveries to Parcel Motel. In order to deliver your item to a Parcel Motel depot please ensure you enter your Parcel Motel details in the Delivery Section of the checkout.

For any orders outside of Ireland (within Europe and rest of the world), your order will be delivered by FedEx, in order to track the progress of your order, please enter the tracking number provided in your despatch email in the following link https://www.fedex.com/apps/fedextrack/?action=track&cntry_code=ie

*Please note for international orders delivery may take longer.

Free Click & Collect - FREE (7 Days a Week) 

Waiting at home for a delivery isn’t always convenient or possible. You can now arrange to have your order delivered to one of our 14 Fields stores across Ireland, FREE.

How to use Click & Collect online Payment is taken in full at the time of your order, you will not need to pay anything when you collect your item in-store. Please note, Click and Collect is not available for purchases of rings that are special orderable or re-sized.

Delivery times vary depending on the chosen store but it is usually within 5 working days. We will notify you by email when your order has been received and will send you another email to confirm that your order has been despatched and is ready for collection in your chosen store. This email includes a store map and opening times. Please ask a member of staff in-store to pick-up your order.

To collect your item in-store

  • Only the orderer can collect an order in-store. We will not release the order to anybody else. You must collect your item(s) in person in-store. We will not release the order to anybody else. If you have ordered a gift for someone else, the recipient cannot collect the order. We do not permit your order to be collected by somebody else on your behalf. There are not any exceptions to this.
  • - A copy of your Ready to Collect email that contains your order number, as proof of purchase.
  • - Photographic ID. Only a driving license or passport with photo ID will be accepted. Proof of address alone is not sufficient.

Collect within 7 days

  • - We will email you when your order has been despatched and is ready for collection.
  • - Your order will be available for collection at your chosen store for seven days from the date of delivery. If, for any reason, you are unable to collect your order when it is ready, please contact the store. After this period, you will be contacted to have a refund via your original method of payment and the item(s) will be returned to our warehouse. Please allow up to 30 days for your refund.

Click & Collect Terms and Conditions

  • - Our Click & Collect service is FREE and is only available for orders placed online at www.fields.ie
  • - All Click & Collect orders must be paid in full at the time of ordering. The Click & Collect service is not available for orders paid for by PayPal. Additionally, Click & Collect service is not available for rings that are resized or special orderable.
  • - We do not permit orders to be collected by somebody else on your behalf, they can only be collected by the orderer. There are no exceptions to this.
  • - When collecting an order in-store, the following identification must be presented in-store at point of collection; photographic ID in the form a passport or driver’s license only, along with a copy of your despatch email.
  • - The collection must be within 7 days of delivery to the store. After this period, a refund will be made and the item(s) returned to our warehouse.
  • - The Click & Collect delivery timeframe is estimated and is subject to stock availability. Days quoted are based on an order being placed before midday on a working day. All days are ‘working days’ and exclude bank holidays. Click & Collect delivery timeframe may vary at Christmas.
  • - We reserve the right to refuse or withdraw the Click & Collect service at any time and to decline a Click & Collect order at any time.
  • - These terms and conditions are in addition to our general terms and conditions of purchase.
  • - The Click & Collect service is available for purchasable products online excluding rings that are resized or special orderable.
  • - See our Terms & Conditions section for full Click & Collect terms and conditions.