Fields respects your privacy and is committed to protecting your personal data. This privacy notice will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you.
This privacy notice is provided in a layered format so you can click through to the specific areas set out below. Please also use the Glossary to understand the meaning of some of the terms used in this privacy notice.
- Important Information and Who We Are
- The Data We Collect About You
- How is Your Personal Data Collected
- How We Use Your Personal Data
- Disclosures of Your Personal Data
- International Transfers
- Data Security
- Data Retention
- Your Legal Rights
Important Information and Who We Are
Purpose of this privacy notice
This privacy notice aims to give you information on how Fields collects and processes your personal data through your use of this website, including any data you may provide through this website when you sign up to our newsletter, purchase a product or service or take part in a competition.
This website is not intended for children and we do not knowingly collect data relating to children.
It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.
Fields is the controller and responsible for your personal data (collectively referred to as "Fields", "we", "us" or "our" in this privacy notice).
This privacy notice is issued on behalf of the ANG so when we mention Fields, "we", "us" or "our" in this privacy notice, we are referring to the relevant company in the ANG responsible for processing your data.
Fields Retail Limited is the controller and responsible for this website. Fields Retail Limited will be the controller for your data when you purchase a product or service with us.
We have appointed a data privacy officer who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact our data privacy officer using the details set out below.
Full name of legal entity: Fields Retail Limited
Name or title: Mark Naughton-Rumbo, Data Privacy Officer
Email address: firstname.lastname@example.org
Postal address: 155 Townsend Street, Dublin 2, D02 V274
Telephone number: + 353 1 477 9000
If at any point you are unhappy with the privacy practice of ANG, you have the right to make a complaint at any time to the Data Protection Commission (DPC), the Irish supervisory authority for data protection issues. The DPC may be contacted at:
Lo Call: 1890 252 231
Fax: +353 57 868 4757
Postal Data Protection Commission
R32 AP23 Co. Laois
In the event that you wish to make a complaint, it is your right to contact the DPC in the first instance. Although there is no obligation to do so, we would be very grateful of the opportunity to address any concerns you may have in advance of contacting the DPC.
Changes to the privacy notice and your duty to inform us of changes
This version was last updated on 22/05/2018.
The data protection law in Ireland will change on 25 May 2018. Although this privacy notice sets out your rights under the new law, we may not yet be able to respond to some of your requests (for example, a request for the transfer of your personal data) until 25 May 2018 as we are still working towards getting our systems ready for some of these changes.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.
This website may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about you. We do not control these third-party websites and are not responsible for their privacy statements. When you leave our website, we encourage you to read the privacy notice of every website you visit.
2. The data we collect about you
Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:
- Identity Data including first name, maiden name, last name, username or similar identifier, marital status, title, date of birth and gender.
- Contact Data includes billing address, delivery address, email address and telephone numbers.
- Transaction Data includes details about payments to and from you and other details of products and services you have purchased from us.
- Financial Data - we don’t hold or take any payment details, this is all undertaken by a 3rd party gateway.
- Technical Data - details of your visits to our website, including but not limited to, how you access it, and how you use it, HTTP protocol elements, search terms, HTTP cookies, IP address, your login data, browser type and version, traffic data, location data, weblogs, operating system and platform and other technology on the devices you use to access this website.
- Profile Data includes your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
- Usage Data includes information about how you use our website, products and services.
- Marketing and Communications Data includes your preferences in receiving marketing from us and our third parties and your communication preferences, social media information, photographs, comments and other content you provide.
We also collect, use and share Aggregated Data such as statistical or demographic data for any purpose. Aggregated Data may be derived from your personal data but is not considered personal data in law as this data does not directly or indirectly reveal your identity. For example, we may aggregate your Usage Data to calculate the percentage of users accessing a specific website feature. However, if we combine or connect Aggregated Data with your personal data so that it can directly or indirectly identify you, we treat the combined data as personal data which will be used in accordance with this privacy notice.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
If you fail to provide personal data
Where we need to collect personal data by law, or under the terms of a contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with goods or services). In this case, we may have to cancel a product or service you have with us but we will notify you if this is the case at the time.
3. How is your personal data collected?
We use different methods to collect data from and about you including through:
- Direct interactions. You may give us your Identity and Contact details by filling in forms or by corresponding with us by post, phone, email or otherwise. This includes personal data you provide when you:
- apply for our products or services;
- apply for third party services which we offer in store such as jewellery insurance;
- create an account on our website;
- subscribe to our privilege club;
- request marketing to be sent to you;
- enter a competition, promotion or survey; or
- give us some feedback.
- Third parties or publicly available sources. We may receive personal data about you from various third parties [and public sources] as set out below:
- Technical Data from the following parties:
- analytics providers such as Google based outside the EU;
- advertising networks; and
- search information providers such as Google, Attraqt, Bazaar voice based inside OR outside the EU.
- Contact, Financial and Transaction Data from providers of technical, payment and delivery services such as Realex based inside OR outside the EU.
- Identity and Contact Data from data brokers or aggregators such as Microsoft based inside OR outside the EU.
- Identity and Contact Data from publicly availably sources such as Companies House and the Electoral Register based inside the EU.
- Technical Data from the following parties:
4. How we use your personal data
We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:
- Where we need to perform the contract we are about to enter into or have entered into with you.
- Where it is necessary for our legitimate interests (or those of a third party) and your interests and fundamental rights do not override those interests.
- Where we need to comply with a legal or regulatory obligation.
In relation to any processing activity we will, before the processing starts for the first time, and then regularly while it continues:
- review the purposes of the particular processing activity, and select the most appropriate lawful basis (or bases) for that processing, i.e.:
- a. you have consented to the processing;
- b. that the processing is necessary for the performance of a contract to which you are a party or in order to take steps at your request prior to entering into a contract;
- c. that the processing is necessary for compliance with a legal obligation to which we are subject;
- d. that the processing is necessary for the protection of your vital interests or another natural persons; or
- e. that the processing is necessary for the purposes of our legitimate interests or a third party, except where those interests are overridden by your fundamental rights and freedoms
- except where the processing is based on consent, satisfy ourselves that the processing is necessary for the purpose of the relevant lawful basis (i.e. that there is no other reasonable way to achieve that purpose);
- document our decision as to which lawful basis applies, to help demonstrate our compliance with the data protection principles; and
- include information about both the purposes of the processing and the lawful basis for it in our relevant privacy notice(s).
- When determining whether our legitimate interests are the most appropriate basis for lawful processing, we will:
- conduct a Legitimate Interests Assessment (LIA) and keep a record of it, to ensure that we can justify our decision;
- if the LIA identifies a significant privacy impact, consider whether we also need to conduct a data protection impact assessment (DPIA);
- keep the LIA under review, and repeat it if circumstances change; and
- include information about our legitimate interests in our relevant privacy notice(s).
- Generally we do not rely on consent as a legal basis for processing your personal data other than in relation to sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us @ email@example.com
Purposes for which we will use your personal data
We have set out below, in a table format, a description of all the ways we plan to use your personal data, and which of the legal bases we rely on to do so. We have also identified what our legitimate interests are where appropriate.
Note that we may process your personal data for more than one lawful ground depending on the specific purpose for which we are using your data. Please contact us if you need details about the specific legal ground we are relying on to process your personal data where more than one ground has been set out in the table below.
Type of data
Lawful basis for processing including basis of legitimate interest
To register you as a new customer
Performance of a contract with you
To process and deliver your order including:
(a) Manage payments, fees and charges
(b) Collect and recover money owed to us
(e) Marketing and Communications
(a) Performance of a contract with you
(b) Necessary for our legitimate interests (to recover debts due to us)
To manage our relationship with you which will include:
(b) Asking you to leave a review or take a survey
(d) Marketing and Communications
(a) Performance of a contract with you
(b) Necessary to comply with a legal obligation
(c) Necessary for our legitimate interests (to keep our records updated and to study how customers use our products/services)
To enable you to partake in a prize draw, competition or complete a survey
(e) Marketing and Communications
(a) Performance of a contract with you
(b) Necessary for our legitimate interests (to study how customers use our products/services, to develop them and grow our business)
To administer and protect our business and this website (including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data)
(a) Necessary for our legitimate interests (for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business reorganisation or group restructuring exercise)
(b) Necessary to comply with a legal obligation
To deliver relevant website content and advertisements to you and measure or understand the effectiveness of the advertising we serve to you
(e) Marketing and Communications
Necessary for our legitimate interests (to study how customers use our products/services, to develop them, to grow our business and to inform our marketing strategy)
To use data analytics to improve our website, products/services, marketing, customer relationships and experiences
Necessary for our legitimate interests (to define types of customers for our products and services, to keep our website updated and relevant, to develop our business and to inform our marketing strategy)
To make suggestions and recommendations to you about goods or services that may be of interest to you
Necessary for our legitimate interests (to develop our products/services and grow our business)
We strive to provide you with choices regarding certain personal data uses, particularly around marketing and advertising.
Promotional offers from us
We may use your Identity, Contact, Technical, Usage and Profile Data to form a view on what we think you may want or need, or what may be of interest to you. This is how we decide which products, services and offers may be relevant for you (we call this marketing).
You will receive marketing communications from us if you have requested information from us or purchased goods or services from us or if you provided us with your details when you entered a competition or registered for a promotion and, in each case, you have not opted into receiving that marketing material.
A third party is here defined as any external brand / business / company / group / service etc. that Fields the Jewellers works in conjunction with to deliver our offering and brand proposition to you. For example, as we sell TAG Heuer watches online; TAG Heuer would be known as a third party that we work with. As such, the following points are of relevance in terms of sharing your data with third parties.
We will get your express opt-in consent before we share your personal data with any company outside the Fields group of companies for marketing purposes.
• Fields the Jewellers does not currently and will not in the future sell any aspect of your data to any of the third parties that we have worked with, that we currently work with or that we will work with in the future. This data includes your name, your address, your email address and your debit and / or credit card information.
• Fields the Jewellers does currently share your data to relevant third parties that we currently work with and that we will work with in the future. This is simply to ensure that we can provide you with the best level and quality of service as a respected and valued customer, in line with what you would appreciate and expect from our offering and brand proposition. These relevant third parties include the following as explained in this statement:
- Companies that are within the Anthony Nicholas group – (this is because different departments and sections of our overall company structure and hierarchy are responsible for different activities that affect and contribute to your experience with Fields the Jewellers).
- Companies that are used during the purchasing lifecycle to ensure that you receive your chosen products – (this includes the likes of courier and delivery companies, logistical processors, order processors, order packers, payment gateways, payment service providers and warehouse operatives).
- Companies that provide services to Fields the Jewellers that affect and contribute to your experience with Fields the Jewellers and assist with our offering and brand proposition to you – (this includes advertising agencies and partners, creative and marketing agencies and partners and website hosts).
- Companies that proactively and reactively work to help tackle and prevent fraud – (this includes credit and finance reference bodies, fraud prevention bodies and law enforcement bodies).
- Companies that are approved by you – (this includes marketplace sellers and our payment service providers that are interacted with when you choose to use their marketplace and payment services to place and pay for an order(s) and any social media services and websites if and when you choose to link any and all of your social media accounts to Fields the Jewellers).
- Companies who may request aggregated anonymous data – (this includes third parties who request analytics, data and information with no personal identifiers attached (therefore completely and fully anonymous) to help build reports and knowledge on the likes of market trends, performance and / or effectiveness.
You can ask us or third parties to stop sending you marketing messages at any time by logging into our website and checking or unchecking relevant boxes to adjust your marketing preferences or by following the opt-out links on any marketing message sent to you or by <a >contacting usat any time.
Where you opt out of receiving these marketing messages, this will not apply to personal data provided to us as a result of a product/service purchase, warranty registration, product/service experience or other transactions.
A cookie is a small file of letters and numbers that, if you agree, we may store on your browser or the hard drive of your computer or device, including mobile or handheld device (such as a smart phone or tablet), as you browse our Website. It allows us to “remember” your actions or preferences over a length of time. Once set, it can be accessed by our Website. It's not harmful to your computer, mobile phone or other device like a virus or other malicious code.
We only collect information we feel is essential for you to use our Website efficiently and to improve services for you, for example:
- for technical purposes essential to the effective operation of the Website;
- enabling a service to recognise your device so you don’t have to give the same information several times during one task;
- measuring how many people are using the Website, to ensure there is enough capacity for the Website to operate at a reasonable speed;
- completion and support of the current activity being undertaken by the user, for example previously viewed pages or products;
- monitoring the success of campaigns and competitions;
- website and system administration, for example, tracking the number of website users for marketing purposes;
- remembering pages viewed;
- monitoring your journey around the website which helps us improve navigation and ease of access to popular pages; and
- remembering items you have saved to your basket on a previous visit to the Website, including where the browser has been closed and a new session has begun.
We use the following categories of cookies:
1. Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.
2. Analytical/performance cookies. They allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.
3. Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).
4.Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.
You can find more detailed information about the individual cookies we use and the purposes for which we use them in the table below:
First Party Cookies (session & persistent)
Cookie Name and Type
What it is used for
cart, category info, customer, customer_auth, Wishlist_count, Customer_info, customer_segment, ids, external_no_cache, frontend, guest_view, last category, last product, new message, no cache, persistent_shopping_cart, stf, user allowed save cookie, view product ids, wishlist, wishlist_cnt
These cookies allow our web servers to respond to your actions such as browsing, registration & log-in and add to basket. Remembering your search settings and showing you products/pages that you have recently visited. These cookies help to provide security using the website and display relevant content.
Visitor data is collected to track visitor information such as which websites you have been to before visiting ours, new and existing visitors, number of visitors, to distinguish between visits from computer programmes and people, websites visited by a customer within a session and specific referring pages, country so that we can serve specific country content, where appropriate. The website wouldn't work properly without these.
The information from the following cookies will be used by the undernoted third parties in accordance with their privacy policies.
Cookie Name and Type
What it is used for
utma (this is a persistent cookie and lasts for 2 years), _utmb (this is a persistent cookie and lasts for 2 years), _utmc, _utmac, _utmz (this is a persistent cookie and lasts for 6 months), _qca (this is a persistent cookie and lasts for 5 years), _utmv and _utmx
These cookies enable Google Analytics software to work which helps us to take and analyse visitor information such as browser usage (e.g. how long you spend on our website, when you start and finish, the amount of times you visit, when your previous visit was), new visitors' response to marketing and shopping times. This information enables us to produce reports to help us improve our website, the shopping experience and to make our marketing activity more relevant. Please note, the data stored by these cookies can only be seen by us and Google.
nid (this is a persistent cookie which lasts for 3 months), pref (this is a persistent cookie which lasts for 22 months)
Our website displays Google maps. These cookies are provided by Google to capture visitor information such as preferences when viewing pages with Google maps. This information helps to tailor functionality and improve the experience. Google Maps will not work properly without this
uit (this is a persistent cookie which lasts for 1 day), uid (this is a persistent cookie which lasts for 2 days), uvc (this is a persistent cookie which lasts for 2 days, psc (this is a persistent cookie which lasts for 2 days),
These cookies enable you to share product and content on third party social networks such as Facebook. These cookies enable analysis of where and how often our content is shared.
Sometimes we advertise on third party websites and third party cookies help us and our advertisers see which advertisements you click on and interact with to determine which are most effective. Occasionally we will reward other websites for referring you to us. Each individual advertiser uses its own tracking cookies. Examples of these advertisers including Digital Window.
Mailchimp is an email management service we use to send you news and updates via email you may have signed-up for. These cookies help us to see which emails, content and links and what you have purchased as a result of email campaigns. This helps us to determine which are the most effective and relevant from a shopping perspective.
Further information and guidance on cookies and how you can manage your browser settings can be found by accessing the following links:
Change of purpose
We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please <a >contact us.
If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
5.Disclosures of your personal data
We may have to share your personal data with the parties set out below for the purposes set out in the table in paragraph 4 above.
- Internal Third Parties as set out in the Glossary.
- External Third Parties as set out in the Glossary.
- Specific Third Parties listed out in the Glossary
We require all third parties to respect the security of your personal data and to treat it in accordance with the law. We do not allow our third-party service providers to use your personal data for their own purposes and only permit them to process your personal data for specified purposes and in accordance with our instructions.
We do not transfer your personal data outside the European Economic Area ( EEA).
We have put in place necessary and appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
Where you communicate with us via our website, the nature of the Internet is such that we cannot guarantee or warrant the security of any information you transmit to us via the Internet. No data transmission over the Internet can be guaranteed to be 100% secure. However, we will take all reasonable steps (including appropriate technical and organisational measures) to protect your personal data.
8. Data retention
How long will you use my personal data for?
We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements.
To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorised use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
By law we have to keep basic information about our customers for 7 years as this is a legal requirement which we have to meet. It is anticipated that we will hold your information for this 7 year period.
In some circumstances you can ask us to delete your data: see Request erasure below for further information.
In some circumstances we may anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes in which case we may use this information indefinitely without further notice to you.
9. Your legal rights
Under certain circumstances, you have rights under data protection laws in relation to your personal data which include the following:
- Request access to your personal data. Please see http://gdprandyou.ie/gdpr-for-individuals/ for further information.
- Request correction of your personal data.
- Request erasure of your personal data.
- Object to processing of your personal data.
- Request restriction of processing your personal data.
- Request transfer of your personal data.
- Right to withdraw consent.
If you wish to exercise any of the rights set out above, please <a >contact us
No fee usually required
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances.
What we may need from you
We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.
Time limit to respond
We try to respond to all legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law). You can obtain further information about how we assess our legitimate interests against any potential impact on you in respect of specific activities by <a >contacting us
Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract.
Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.
Internal Third Parties means other companies in the Anthony Nicholas Group who are based in the UK and provide IT and system administration services.
External Third Parties means:
- Service providers based in Ireland and the UK who provide IT and system administration services.
- Professional advisers including lawyers, bankers, auditors and insurers based in Ireland and the UK who provide consultancy, banking, legal, insurance and accounting services.
- The Revenue Commissioners, regulators and other authorities based in Ireland who require reporting of processing activities in certain circumstances.
- Third party processors of online customer data including Amasty, Rakuten, Qubit, Attraqt, Bazaarvoice, Realex, Paypal.
YOUR LEGAL RIGHTS
You have the right to:
Request access to your personal data (commonly known as a "data subject access request"). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.
Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.
Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.
Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.
Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios: (a) if you want us to establish the data's accuracy; (b) where our use of the data is unlawful but you do not want us to erase it; (c) where you need us to hold the data even if we no longer require it as you need it to establish, exercise or defend legal claims; or (d) you have objected to our use of your data but we need to verify whether we have overriding legitimate grounds to use it.
Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine-readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.
Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.