Christmas Returns Policy
- All items purchased prior to January 1st 2021 are under the return policy until January 4th 2021.
- All items purchased after January 1st 2021 are under a 30-day return policy.
These policies cover items bought from our online store and all goods must be returned unworn, in original packaging, in original condition and accompanied by proof of purchase.
Earrings can only be exchanged or refunded in the tamper-proof packaging. This returns policy is offered in addition to your statuatory rights.
Return an Item by Post
Should you wish to exchange or return an item, please return the item to the address below by post*. All goods must be returned unworn, in original packaging, in original condition and accompanied by proof of purchase.
Items presented in in-store are only eligible for an Exchange - stores cannot process a refund.
Anthony / Nicholas Group
Greenouge Business Park
*Fields are not responsible for any items lost in transit while being returned to us. To ensure your items are covered for any loss or damage and that their journey back is recorded, we advise that all items are returned by registered post.
Return a Web Order to a Fields Store:
Alternatively, you may return the item(s) to any of our 14 Fields stores, accompanied by the original receipt which would have been emailed to you when the order was placed.
You will be able to receive a direct exchange or credit note but will not be able to receive a refund by this method of return. Stores cannot provide refunds on Web Orders.
Please make sure you bring with you the receipt of purchase that was emailed to you at time of purchase.
**For hygiene reasons, we regret that we cannot accept the exchange of earrings once the packaging has been opened. This does not affect your statutory rights.
If you have a product in one of our stores for repair you can now contact the store about your repair, you can find our 14 Fields stores here, we would ask for your patience with each individual store while they update you on your repair.